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You have up to 30 days to initiate your return from the moment your NAVISKIN order is delivered. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Check out the information below to ensure you know just how to return your items, it’s easy – we promise!
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with a return label for how to return items for your order.
Unfortunately, we currently don't offer exchanges. In order to make the returns process as efficient as possible, we only offer refunds.
If your return is marked as delivered, sit tight, our returns team will be in touch by email once the return has been processed to confirm your refund.
Refund can usually take up to 21 working days (excluding weekends & public holidays) to be delivered and processed by our returns team. However, in many cases you will receive a refund more quickly.
This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).